Introduction and Scope

Cryptorino implements an AML/KYC framework governing the identification, verification, ongoing monitoring, and record retention for all customers and activity on the platform. The policy applies to all accounts, including any directly or indirectly linked accounts controlled by the same individual or entity. It establishes the mandatory controls necessary to prevent money laundering, financing of wrongdoing, and other illicit financial activity in accordance with applicable law.

Verification and Onboarding Checks

Cryptorino may require identity and eligibility verification at onboarding, upon material changes to customer information, or when activity patterns trigger risk-based screening. Verification checks may be performed by Cryptorino, its approved service providers, and, where required, by regulatory authorities. Until verification is completed or risk decisions are rendered, certain actions (notably withdrawals and large transfers) may be restricted or temporarily blocked.

• Situations triggering verification include: suspicion of fraud or money-laundering, concerns regarding document authenticity, violations of the Terms, and any other scenarios the company deems appropriate.
• Users must promptly respond to requests for additional information or documents to maintain access to services.

Identity Documentation and Verification

Cryptorino requires a minimum set of identifying information and documentation to establish the customer’s identity and legal status for service provisioning and regulatory compliance.

• full name, date of birth, citizenship, permanent residential address, and an identifying number (as applicable).
• valid passport or national identity card; government-issued photo ID showing clear, legible data.
• recent documents showing name and current address (e.g., utility bill, bank statement) issued within the last three months.
• national identity cards, driver’s license, or other government-issued IDs; photographs of the user holding their ID as requested; images of the payment instrument used for deposits/withdrawals showing the customer name and the appropriate partial numbers.
• documentation evidencing the origin of funds used for gaming activity (e.g., payslips, pension statements, dividends, bank statements showing regular income, trust deeds, or dated award communications).

The company may request cross-verification from external sources and may specify additional documentation as necessary to complete the verification process. Documents are assessed for authenticity, consistency with known data, and alignment with declared activities. Documents failing to meet acceptance criteria (e.g., name/address mismatch, illegibility, or incorrect document type) may be rejected with explanations provided to the customer.

Address Verification and Proof of Payment

Address verification and payment method verification are integral to the due diligence process and are performed prior to or during active use of funds. The customer must provide current address documentation and payment-method evidence as requested by Cryptorino.

• utility bill or bank statement with the customer’s name and address, issued within the last three months.
• documentation reflecting the deposit methods employed, commensurate with the accepted payment methods (e.g., card copies displaying the cardholder name and partial card numbers, e-wallet transaction records, or bank statements showing the relevant deposits).

Similar requirements may apply to cryptocurrency or other non-traditional payment methods as the platform evolves; customers will be advised of current acceptable proofs at the time of request.

Source of Funds and Enhanced Due Diligence

Cryptorino conducts ongoing due diligence to ensure that funds originate from legitimate sources. The standard due diligence process for establishing a business relationship is designed to be completed within five (5) working days. If heightened risk indicators are present, enhanced due diligence may extend processing up to fourteen (14) working days, during which access to certain features may be limited.

• Customers must provide timely, complete, and verifiable evidence of the sources of funds used for gambling-related transactions.
• Inadequate or unverifiable source-of-funds information may result in limitations on activity or closure of the account in accordance with applicable law and policy.

Account Integrity: Anonymous and Multiple Accounts

Anonymous or nominal account records are not permitted. Where identity cannot be established or is inconsistent, Cryptorino shall apply due diligence measures or close the account. If identity cannot be confirmed or if there is no feasible means to return funds, deposits may be retained in line with regulatory and policy requirements, or winnings may be forfeited as permitted by law.

Cryptorino shall identify and account for linked or multiple accounts potentially controlled by the same individual or entity. The company may cancel additional accounts, offset or revoke winnings obtained under multiple accounts, and return deposits to the lawful owner or sources as appropriate.

Politically Exposed Persons (PEP) and High‑Risk Customers

A risk-based approach is applied to customers who are Politically Exposed Persons or who are family members or close associates of such persons. The assessment considers the nature of public office, the jurisdiction, and the scale of activity. PEP status may trigger enhanced verification measures and ongoing monitoring, and Cryptorino reserves the right to decline or terminate service when risk thresholds cannot be adequately managed.

Data Protection, Retention, and Privacy

Cryptorino processes personal data in accordance with applicable data protection laws. Personal data is collected for purposes including account management, security, communications, and compliance with legal obligations. Data is kept confidential and is not disclosed to third parties except as required by law or as necessary to fulfill the service and regulatory obligations. Retention of personal data extends for up to eight (8) years after the end of the customer relationship or longer as required by applicable law or regulatory obligations.

Timelines and Processing Standards

Cryptorino commits to timely processing of verification requests and updates. Customers are responsible for maintaining accurate information and promptly notifying Cryptorino of any changes (e.g., name, address, or contact details). Where changes occur, the customer shall provide updated documentation sufficient to support the modified information. Material policy updates will be communicated, and changes take effect after a two-week transition period.

Suspicious Activity and Reporting

In cases of suspected fraud, money laundering, terrorism financing, or other criminal activity, Cryptorino will escalate through the Compliance framework and may report to the relevant authorities in accordance with legal obligations. The platform may temporarily suspend or restrict rights to transact and will cooperate with investigations as required by law and regulation.

Policy Updates, User Responsibilities, and Compliance

Cryptorino reserves the right to amend this policy at any time. Users will be notified of changes and provided a reasonable period before the changes take effect. Continued use of the platform after changes constitutes consent to the updated policy. Users are responsible for maintaining current information and for complying with all verification requests and funds‑flow documentation as a condition of service.

Contact and Compliance Support

For AML/KYC inquiries, requests for documentation submission, or to update personal information, contact the Compliance Team through the platform’s support channels. All communications and submissions will be treated in accordance with applicable privacy and data‑protection requirements.